1. Purpose

This policy provides a channel for users to raise complaints or concerns regarding website services, membership, privacy, content, payments or other matters.

2. Grievance Submission

Send a complaint to support@jammytech.in with your name, contact details, relevant account or transaction information, description of the issue and supporting documents where applicable.

3. Acknowledgement

We will make reasonable efforts to acknowledge and review complaints within a reasonable period, subject to the nature and complexity of the matter.

4. Resolution

We will investigate the grievance and communicate the outcome or next steps where appropriate. Resolution timelines may depend on third-party payment providers, technical investigations or legal requirements.

5. Privacy Complaints

Privacy-related concerns may be submitted through the same contact channel and will be handled under the Privacy Policy and applicable law.

6. Escalation

If you are not satisfied with the response, you may reply to the same grievance channel requesting review.

7. Contact

Grievance contact: support@jammytech.in; Phone: +91 97351 30179; Registered Office: 841/VI, East Kenda, New Kenda 3 No., Kenda, Pandabeswar, Paschim Bardhaman, West Bengal – 713342, India.